Is Underground Arts ADA Accessible?
Yes, we have an elevator and lift system to help access the venue. If you require accommodations, please make sure to let our event staff know when you get here. You may also reach out to the venue at [email protected] in advance of the show so our staff can expect you.
We also offer accessible bathrooms, as well as easy access to the bar and merchandise.
Seating
Underground Arts is a General Admission standing venue. When a show offers seating, it will be specifically mentioned within the event description + on your ticket. We also offer ADA accommodations if needed.
Do You Have A Lost & Found?
If you lose a personal belonging, send an email to [email protected]. If you realize that you’ve lost something while you are still in the venue, notify a member of the event staff and they will help you look for it.
Age + ID Requirements
Most shows at Underground Arts are 21+. Every show will indicate the age requirement on the show’s ticketing page, which is accessible via the venue’s homepage. A valid photo driver’s license, photo state ID card, armed forces photo ID, or a photo passport is required to gain entry.
For shows where minors are permitted, all children 12 years old and under must have adequate over-ear or in-ear hearing protection.
If you have a question about the age policy for any given show, please contact us at [email protected].
What Are Your Box Office Hours?
Our box office is open during all of our events + every Friday from 12p – 8p.
Does Underground Arts Have a Smoking Section?
The City of Philadelphia banned smoking indoors at public buildings. Patrons must exit the venue in order to smoke cigarettes. When smoking in front of the venue, please be aware that Underground Arts is located in the basement of a residential building. We would appreciate if you dispose of your cigarettes in one of the provided ash trays, and if you could, please keep noise to a minimum so as not to disturb the residents living in the building.
Does Underground Arts Have A Coat Check?
Our coat check is open during the cold season
Accepted Forms of Payment
We accept most major credit cards at the box office including Apple Pay, MasterCard, Visa, Discover, and American Express. We also have an ATM located directly across from the box office window, if you need to withdraw cash at the show.
What Is Your Refund Policy?
All sales are final. We don’t issue any refunds or exchanges unless a show is canceled or rescheduled to a date you are unable to attend.
Do You Allow Re-Entry?
Re-entry is allowed during shows through the front exit – just show your hand stamp or wristband at the door to get back in.