FAQs

Yes, we have an elevator and lift system to help access the venue. If you require accommodations, please make sure to let our event staff know when you get here. You may also reach out to the venue at [email protected] in advance of the show so our staff can expect you.

We also offer accessible bathrooms, as well as easy access to the bar and merchandise.

All sales are final. We don’t issue any refunds or exchanges unless a show is canceled or rescheduled to a date you are unable to attend.

If you would like to contact our booking department, please reach out via email to [email protected]. Our team will be in touch with you with any interest.

We accept most major credit cards at the box office including Apple Pay, MasterCard, Visa, Discover, and American Express. We also have an ATM located directly across from the box office window, if you need to withdraw cash at the show.

No outside food, beverages, flyers, stickers, handbills, mace, knives, or tools of vandalism will be permitted into the venue.

There are no cameras, video recorders, or audio recorders permitted in the venue. All media passes must be approved by band management.

Underground Arts is located at 1200 Callowhill Street and is within a 5 minute walk of Center City, where numerous hotels are located.

Our coat check is open during the cold season

The City of Philadelphia banned smoking indoors at public buildings. Patrons must exit the venue in order to smoke cigarettes. When smoking in front of the venue, please be aware that Underground Arts is located in the basement of a residential building. We would appreciate if you dispose of your cigarettes in one of the provided ash trays, and if you could, please keep noise to a minimum so as not to disturb the residents living in the building.

Yes we do – food + small bites are available for purchase directly at the bar.

Yes we do. Please be prepared to present a valid picture ID upon request.

All changes for ticket pick ups must be done through the entity you purchased through.

Shows usually start one hour after the posted door opening time. Please check individual event listings for specific information regarding your show.

Our box office is open during all of our events + every Friday from 12p – 8p.

Most shows at Underground Arts are 21+. Every show will indicate the age requirement on the show’s ticketing page, which is accessible via the venue’s homepage. A valid photo driver’s license, photo state ID card, armed forces photo ID, or a photo passport is required to gain entry.

For shows where minors are permitted, all children 12 years old and under must have adequate over-ear or in-ear hearing protection.

If you have a question about the age policy for any given show, please contact us at [email protected].

If you lose a personal belonging, send an email to [email protected]. If you realize that you’ve lost something while you are still in the venue, notify a member of the event staff and they will help you look for it.

Underground Arts is a General Admission standing venue. When a show offers seating, it will be specifically mentioned within the event description + on your ticket. We also offer ADA accommodations if needed.

The best places to purchase Underground Arts tickets are:
– On our website: online purchases are handled by our ticketing partner, Dice.
– Tickets are also available for purchase directly from our Box Office in the front lobby during all events. We accept most major credit cards including MasterCard, Visa, Discover, and American Express.

E-Tickets – please be ready with your “Print-At-Home” paper ticket or Mobile QR code ticket at the door to be scanned. All E-Ticket barcodes can be scanned directly from your phone – please remember to have your screen brightness turned up so it’s easy for our scanners to read your ticket!

Re-entry is allowed during shows through the front exit – just show your hand stamp or wristband at the door to get back in.